At CleanFlorida, we understand that sometimes you need time off for illness or emergencies, and we’ve made the process simple and clear. Here’s what you need to know:

For emergency time off (within two weeks of the date needed), first try to find coverage by posting in the team’s WhatsApp group. If no one can cover for you, log into MaidCentral to formally request time off, and you’ll see a reminder of past emergency leave requests. After that, notify the office via WhatsApp, but make sure to use the group chat instead of messaging individual managers.

If you’re unsure about returning the next day, please let the office know by 2:00 PM. Otherwise, we’ll assume you’re still unavailable and make arrangements to cover your shift.

For non-emergency time off, submit your request through MaidCentral with at least two weeks’ notice. Approval will depend on team capacity, so check for any "blackout days" where requests might be limited. From October to May, vacation requests are restricted to fewer than three consecutive business days due to higher demand.

We aim to honor the availability you agreed upon when hired. If there’s an open spot in your schedule and you’d like to take time off, submit the request in MaidCentral, though those slots may be filled. After your last house of the day, don’t forget to check in with your supervisor to see if any additional tasks are needed.

You can view your schedule a week in advance, and we’ll gather feedback regularly to ensure things run smoothly. If you have any questions, feel free to contact your Field Supervisor.

CleanFlorida has a protocol in place to ensure technicians remain productive during cell service outages. If you experience an outage, the first step is to determine whether it’s an individual issue (just your phone) or a regional outage. In both cases, head to the office between 8:15 AM and 8:45 AM to collect your printed work orders for the day. The office is located at 1029 Airport Pulling Road North, Naples, FL 34104.

Upon arrival, you’ll receive printed work orders with names and times highlighted for clarity, organized chronologically. If it’s a regional outage, the office will notify clients about potential delays. If the issue is with your phone only, the office will communicate any delays to your clients directly.

Throughout the day, follow the printed work orders for guidance, and communicate with the team via WhatsApp when possible, using alternative methods if necessary. Ensure you record your in and out times at each house on both the WhatsApp app (if available) and your printed work orders.

At the end of the day, return your work order with all times noted to the office. This is critical for accurate payment processing, as manual entries will be made. Late submissions will not be accepted, and this step must be completed on the same day.

By following these steps, you help maintain smooth operations and ensure reliable service to clients, even during cell service disruptions. CleanFlorida appreciates your cooperation and flexibility in adhering to this straightforward process, ensuring work can continue without interruptions. .

When you arrive at a home or office, always lock the door behind you. This helps keep you safe while you work. Only let in visitors or vendors who have been approved by our office and the property owner.

If you ever feel uncomfortable or unsafe for any reason, leave immediately. Call our office right away so we can help. Your safety comes first!

If you’re unable to leave, head to the bathroom and lock the door. Then call our office or 911 as soon as possible. Quick action is important to ensure your safety.

Remember, your well-being is our top priority. Follow these steps to stay safe at all times.
Click or tap on the image on the left for more information and stay informed.

If you break or damage something during a cleaning visit, don’t worry—you won’t get into trouble! Just make sure to notify your supervisor right away and take photos of the damage. If the client is home, let them know what happened. If they’re not there, leave a note about the damage and notify your direct manager.

Honesty is one of our core values at CleanFlorida. The important thing is to report the damage. Not reporting it can lead to disciplinary action, and that’s something we want to avoid. Your Field Supervisor will contact the client, explain the situation, and discuss next steps with you.

Never try to hide a broken item. Accidents happen, and both clients and management understand this. In CleanFlorida’s 20 years of business, clients rarely fire us because something was broken—but they do when they discover we’ve lied or hidden the damage.

If we’re honest, we can usually fix things and move forward. However, failure to report can lead to suspension or termination. Click or tap on the image on the left for more information on how to handle these situations properly.